Doubts and frequently asked questions

Do you want to know more about our product? Do you have any questions about how Solesyto works? Look for this and other questions below and if you don't find your question you can write to us at the following email address:

Get to know the Technical Data Sheets and Manuals of the Solesyto Models and their Intelligent Contact:

Technical Data Sheet and User's Manual Solesyto 2023 Low Pressure Hybrid Mod.

Technical Data Sheet and User's Manual Solesyto 2023 Low Pressure Solar Mod.

Technical Data Sheet and User's Manual Solesyto 2023 Mod. Solar High Pressure

Smart Contact Installation Manual for Solesyto 2023 Hybrid

  • What happens if the sun does not heat the water to the required temperature, or if other people run out of hot water and I want to bathe afterwards?

    Solesyto 2023 Hybrid Model is an equipment that completely replaces the boiler and its primary energy source is solar radiation, but if for any reason (excessively cold or cloudy days) it does not reach the desired temperature, it has an electrical backup that guarantees 24/7 hot water supply.

  • How much will I save on gas?

    The amount of savings depends on the method you use to heat your water and the number of people living in the house. If you have a gas boiler with a pilot flame always working, you will see an excellent decrease in consumption by multiplying the life of the gas cylinder up to 3 times .

    We can help you to estimate your savings, just send us an email to with the following information: number of people, current heating method, gas consumption and a copy of the last CFE bill.

  • Can I leave the gas heater installed for cases where there is not enough sun?

    No, cuando se trate de calentadores de gas de depósito o de rápida recuperación, pues perderías una gran parte del ahorro de gas por la flama piloto, ya que ésta continuaría encendida durante todo el tiempo.  En caso de calentadores de gas instantáneos, Solesyto puede ser instalado en serie como precalentador solar con este tipo de  calentadores  que no tienen flama piloto.

  • Is there equipment for houses with more inhabitants, such as 6 or 8?

    Yes, the Solesyto Hybrid Model is only manufactured with a capacity of 80 liters and is ideal for homes with 1 to 4 people. However, when more capacity is required, it is easy to install several Solesytos in combos, either in series with the Low Pressure Solar Model or in parallel with several Solesytos Hybrid Model.

    In that case, send us an email to, or you can call us at +52 (998) 151 45 27 with the characteristics you need for a quote and a customised configuration.

  • The Solesyto 2023 Hybrid and Low Pressure Solar Models include the "GrynShower" showerhead in the price, what happens if I don't install it?

    This shower head guarantees a controlled water flow of 4 l/minute which is sufficient for a good bath. If not installed, the amount of water that will be consumed will be higher than the mentioned volume, reducing shower time and/or water temperature. In addition, the use of this shower head will give an extra saving in consumption and cost of hot water of up to 50%.

  • What happens if I install the Solesyto and the base of the tank does not have the required minimum height of 80cm?

    In that case the equipment would not be completely filled with water, because it operates by gravity. This would considerably decrease its solar heating efficiency, and if the electrical resistance of the Solesyto 2023 Hybrid Model operates with the equipment empty, it will cause irreversible damage to the boiler.

    On the other hand, if the tank is emptied, air can enter the pipe and block the hot water from flowing out of the shower. Finally, if the Solesyto is left empty, it can be damaged if it is moved by a strong wind. All these consequences are not covered by the warranty.

  • What is the price of the 80 litre Solesyto?

    The Solesyto 2023 Hybrid Model is the same price as it would cost to buy an 80-liter tank gas boiler from a reputable retailer.

    This is possible because Solesyto is 100% made in Mexico, and from the beginning it was thought and designed to have a similar price to a gas one of the same capacity. And now the 2023 version of the Solesyto Hybrid Model includes a smart contact to operate Solesyto from Alexa!

  • Can the Solesyto work when my house has pressure from a pump, from the street, etc. and does it work with a filter?

    If you wish to improve the water pressure in your tank, the Solesyto 2023 Hybrid Model is designed to work with Automatic Pressurizers up to 1/6 Hp at the hot water outlet. If you wish to install a filter to reduce water hardness, it should be placed at the inlet of the tank (not at the Solesyto's water inlet or outlet).

    If you have already installed a hydropneumatic system without a water tank or you receive water directly from the street without a water tank, you can use the Solesyto 2023 Solar Model for High Pressure up to a maximum working pressure of 3 kgf/cm2.

  • What is the power consumption of the Solesyto backup?

    The equipment consumes 1500 W/H ( 12A at 127V) while connected. The following graph shows a comparison of the average monthly electricity consumption of other electrical appliances compared to a Solesyto that uses its electrical backup 1 hour a day for 5 days a week:


    In the case of cold climates we recommend a combo installation of a Solesyto 2023 Solar Model that has an insulated 80 liter tank connected in series with a Solesyto 2023 Hybrid Model that will act as a backup system when the hot water from the Solesyto Solar Model runs out and will eliminate the need to use a gas or electric boiler as a backup system.